Randolph Hills Nursing Center

Actually, every aspect of my visit today was wonderful Mrs. K. Aden was very responsive and attentive to us as much as possible. Her professionalism and ability to communicate effectively with us. We know that she wanted us to be knowledgeable and comfortable. If you can clone her do so! Thanks to all your staff. To they were AMAZING!

Weekend staff sucks. They don't care whether the clients are screaming heaven/hell, everyone is doing what they want. No organization or proper directions. They don't answer phone calls when transferred from front desk.i directly called the supervisor's line several times (5) today (12/16/23), because I could not reach my husband on his personal phone, no answer. I wanted to check on how he was doing. I had to drive from Laurel after all efforts failed . I am making a complaint to the Dept of Aging on Monday. Also, making other arrangements to take him out of there to another rehab place that is closer to my home to save me the long drive & the disappointment I face every time I go there. I will never recommend anyone for care to this place.

As a professional in the healthcare industry, I was visiting a prospective client at the center. I was with her while she was doing physical therapy. The staff there was doing a great job and was so attentive and personable. Great job!

My visit was official. Everyone was friendly. Observed interactions between staff and residents were all positive

The staff at complete care are wonderful and considerate of our time. We enjoy holding our worship services for the residents there each month.