Randalls Pharmacy

The pharmacy tech I dealt with is extremely rude. She talks over you on the phone and sounds very annoyed. I spoke with the pharmacy manager to help resolve the issue with my prescription and she was not helpful whatsoever. I have transferred all my prescriptions out and do not recommend this pharmacy to anyone.

Automated refill system via phone has aborted mid process for three days. 11 minute wait to get someone on the phone. Staff member seemed uninterested in learning about the issue or reporting to someone for resolution. Unreal. Past in store service has been spotty as well. Time for a change. Simple customer service and basic process flows are not simple or basic with this pharmacy.

This place is ridiculous. I have to come here every month. The service at the pharmacy is so bad.

I had no complaints about this pharmacy until they changed they started using the Sincerely Health app. Even though I have a grocery account, I have tried repeatedly and been unable to create a pharmacy account. Can't see my prescriptions, can't re-order unless I go in person. Often takes more than a day to get a new prescription filled.

Whatever guy answered the phone this evening (around 6:00pm) really made me happy about not switching over from HEB. I considered switching, since it's a bit closer, but the guy I talked to was very rude. I know that it's late on Monday, but it's no excuse. I kept my question very brief, but since they didn't have my medicine in stock, I had 2 more brief questions. He was sure to remind me that "we aren't HEB", and then hung up before I got to ask my last question. I'll NEVER go here for medicine or probably anything at all. Seriously uncalled for. I just got off work after working 6 days, bit I was not annoyed or impatient whatsoever....get a new job if this one is so bad that you can't suck it up and be decent to customers. I do wish he had introduced himself when he answered the phone l