Raley's Pharmacy

This is now the fourth time I have had an unprofessional and uncomfortable encounter with Linda, a pharmacy technician at Rayles. When I called today, Linda told me she could not verify which prescription I had available for pickup using my birthday or the prescription number Rayles had texted me. Instead, she insisted that I list all the prescriptions I have ever filled at Rayles. I was taken aback; I had never heard that this was a requirement. I explained that I couldn't recall all the names off the top of my head and asked if she could verify my information using my birthday. She refused, stating that they don't do that, and insisted I must provide the names of all my medications. I inquired whether this practice aligned with the standards set by the California State Board of Pharmacy

I was very disappointed by what I witnessed during my recent visit. While I was shopping, I heard the pharmacist, Linda, slamming medicine bottles and speaking to her coworkers in a rude and degrading way. It was uncomfortable to hear and didn’t seem professional for a pharmacy setting. I hope management looks into this and ensures a more respectful environment for both employees and customers.

3 stars because they're always nice and will expedite if you're in person. However, they're very slow to fill meds. Worse are their hours. Closed on Sundays? Not open in the evenings? Very disappointed with the pharmacy but not it's employees.

Worst pharmacy ever! They always get it wrong. This time, they were out of stock of a medication, and they can't dispense the medication after having the prescription for 7 days (today is the 7th day). They haven't even ordered the medication yet! So even if they ordered it now, we couldn't pick it up tomorrow because we are past the date they can dispense. We have to go through the entire process of seeing the doctor, getting new tests, and taking the evaluation. Absolutly horrifying in their incompetentcy.

In the last 3 years since I moved to the area, every time I have called, I have been placed on hold for no less than 15 minutes. When picking up prescriptions, the wait has lasted too long. If a pharmacy can’t afford to have enough staff, it shouldn’t be punishing customers this way.