Publix Pharmacy at Southern Trace Plaza

The pharmacy assistant was so rude and impolite. Was unhelpful and her responses were smartelic comments. It was the same with the elderly lady in front of us who couldn’t remember the specific name of her medicine, extremely unhelpful. Don’t be in a customer service based job if you can’t have basic customer service etiquette.

Called to update my insurance information. The young lady told men to just come in and do it. I told her I was sick and someone else would have to pick up my medication. I didn't want to come in the store and spread germs. She said well then just give the information to them and someone can do it when they come in. So rude and didn't sound like she wanted to help in any way. The pharmacy has gotten very bad over the last year. I will be switching .

Helpful staff despite many customers in line. Medication received promptly and notified via telephone call. Excellent service.

This has been my pharmacy for years. Used to be good but now they leave you standing at the pickup counter with no acknowledgement until someone feels like coming over. I’ve been waiting 28 hours for them to fill my prescription for antibiotics and when I finally gave up and dragged myself in they told me to take a seat and wait for 45 minutes. Absolutely inexcusable, I’ll be switching to another pharmacy.

Truly pathetic customer service! I was actually left standing at the register when the person helping me just clocked out and left. I absolutely couldn't believe how I was treated. I've been a Publix pharmacy customer for many years, but recently the lines, wait times, and poor attitudes of the pharmacy staff have become unbearable. I understand that businesses are short staffed, but that does not excuse the bad experiences I've had here. I'm definitely moving my prescriptions to another pharmacy.