Publix Pharmacy at Palmetto Pavilion

Bring back John and the original team. We are all patients who deserve kindness and care when we pick up our medication. I was rudely spoken to and basically shoved aside, then ignored. I called while I was in the parking lot and asked for the manager. I believe her name was Chelsea (I apologize if that is wrong) She was amazing, listened to my story and wanted to help right away. Asked me to come back inside and she will take care of everything. My voucher was for a Dexcom G7 sensor, mine failed, and Dexcom knew I needed it right away. This is just a small prepacked box, all they had to do was grab it off the shelf and it's ready to go. According to the extremely rude lady at the cashier spot (she is obviously new, never seen her before) she stated, you will have to wait 30 minutes, pleas

Amazing friendly people who were very informative as well. Always have a smile on their face. I have gone to this pharmacy for myself or for my parents since I was a child. Some of the nicest people you will meet, not sure what crabby dirt bags left the bad reviews but I wouldn't trust them.

Not sure what has happened, they used to be customer-service friendly. However, now when I call I get snapped at for explaining the reason for the call and then interrupted to be snapped for something I am not even asking about. Please take time to listen to what people are asking.

The customer service at this pharmacy is very poor. My doctor sent an electronic prescription at around 3:00. I called multiple times and the phone rang for about four minutes each time. No one picked it up. When I asked to speak with the store manager, he said that the best he could do was to transfer me to the pharmacy department again. At about 7:00, they finally picked up the phone and my prescription was still not ready. They honestly do not care about customers and shopping here is NOT a pleasure!

I am prescribed 200mg of an anti-depressant, a dose local pharmacies have never had in stock in my experience. Another local Publix pharmacy routinely gives me double 100 mg doses with no hassle. Partially because it’s the right thing to do, and partially (I assume) because it’s an anti-depressant, and not an opioid. That was apparently to big of an ask for this particular pharmacy, so I guess I don’t get my meds today. Another American “doctor” who is concerned with profits and not so concerned with taking care of patients, how shocking. If there was an option to review at 0 stars, I would have.