Publix Pharmacy at Orange Grove Center

Great team at this location. Been coming here for about a decade. They once saved a family member's life by noticing that a doctor's new prescription was going to have a bad (possibly fatal) reaction to an existing medication. And advised us to contact the doctor for an alternative medicine. I've seen the staff help other people and they are excellent regarding helping with insurance, coverage and coupons. Since, these can be confusing and upsetting. Some people come in already upset due to illness or costs, but the staff is great in helping them get their meds efficiently and explain any discrepancies.

I have been using this pharmacy for 4 years and have never had a pleasant experience. The pharmacy manager Eric is unfriendly, rude and incompetent. All the staff seem to be very unhappy, unorganised, dismissive and detached from customer service. I absolutely dread every time I need to pick up medication. Yes it was a convenient location but I cannot tolerate them any longer.

This pharmacy is terrible, you could expect better service after 8 years using this pharmacy but new young lady super rude , lazy , my doctor call at noon for a medicine regular B blocker and the young lady did not one to dispense this medication for me at 7 pm because……. I am sorrry other business in hand of lazy not responsable people, medications are not luxury it is a need ……

Hildegard needs transferred out of the pharmacy she is so rude to customers and even on the phone when she calls. I have witnessed many times how she treats customers and had an elderly customer almost in tears. I normally do not complain but today she was very rude to my husband when she called him about a script. I get it people have bad days but this is not acceptable because she has been rude to me as well many times. I chucked it up to having a bad day but enough is enough.

Been using this pharmacy for about 15 years no problems. A few months ago they get a new pharmacist. Tall lady, braided hair no name tag. Questions every script, doesn't check for correct prices makes no effort to be helpful does not seem to know HIPPA laws and always knows more than the doctor who wrote the script. “Got to call the doctor so script won’t be ready at time stated until the doctor calls back.” I am not the only one who has had problems here. The difference is I will not have any problems in the future because I am voting with my feet to a different pharmacy.