Publix Pharmacy at Northgate

Can't seem to have prescriptions ready for when they say they're going to have them ready. Third time in a row now that I've come to get prescriptions that they said they would have and they don't have them ready. I'm not sure what the purpose of calling in your prescriptions ahead of time is for

My doctor called in 3 prescriptions for upcoming surgery. When I got home after picking them up, only 2 prescriptions were in the bag. I called the pharmacy and was told the third rx wasn’t covered by my insurance. They didn’t say anything about that when I picked up the other two prescriptions, not even to ask if I wanted to pay out of pocket. I’ve gone to this Publix pharmacy for years and am disappointed by their lack of communication/explanation.

I had 2 medications called in by my PCP for blood pressure and anxiety (my husband was just diagnosed with stage 4 kidney cancer), and after having worked in pharmacy for almost 25 years before moving down here, I gave them a few days. I called only to learn that 1. My insurance doesn’t work there, although one went thru insurance 🧐, and wasn’t going to be ready till today, and 2. they refused to fill the second one, (even thought it was not a schedule 4), and they never bothered to get in touch with me to let me know any of this. I know how busy working in a pharmacy can be, however I also know that it doesn’t take 3 days to fill a script, and that you should ALWAYS notify patients if there is a problem. Goodbye Publix pharmacy, hello Amazon pharmacy.

The pharmacy here is really great. It is by far the best pharmacy in Polk County for sure. Samantha is the one that normally helps me and she does such a wonderful job she's so polite so kind she's definitely in one of a kind team member. I truly hope they treat her well and she stays there for a long time. All the team members are good but I usually deal with Samantha so if you read this thank you so much for all your hard work and efforts to help me.

There will occasionally be mistakes or miscommunications with this pharmacy, but, the pharmacists and techs at this location are some of the nicest, friendliest, and understanding people I've ever seen at a pharmacy. They're good at understanding, and even if they can't fully answer or clarify, they're good at explaining why.