Publix Pharmacy at Merton Walk

The pharmacists working on 12/24/25 are incapable of filling prescriptions correctly. The guy insisted everything would be ready by 2pm. At 4pm they still hadn’t filled my Guafenesin so I bought an OTC alternative.

Today is Thursday, my doctor refilled my prescription on Tuesday and I never received a text from this pharmacy so I decided to show up in person. It still took this pharmacist an hour to refill a prescription that was sent to her two days ago!

I always shop here but I had a bad experience recently. I ordered a cake from Publix for my daughters 5th birthday, but when i brought it home and put it on the table, it was already falling apart. The icing was smeared, the structure was unstable, and the cake clearly wasn't put together properly. I contacted the store right away, and instead of offering an immediate solution, they told me I had to bring the damaged cake back. While I was on the phone with the person, the entire cake came crushing down because it was a 2 tier cake . The person did ask me if I could come to the store. I said yes, but she lost me when she said to bring back the damaged cake, and we will see how we can fix it. How was I supposed to pick up the damaged cake and bring it back. I was in tears. It was extreme

This pharmacy is terrible for one they’re always unprofessional. When someone walks up they act like they don’t see you or greet you. Secondly they never answer the phone so you can call your prescription ahead of time opposed to have to wait around for it or go back home and leave the house again. I’ve updated my kids information many of times and it never saves so they give me a hard time with verification or act like they won’t give me my kids stuff if I can’t verify old information from years ago when I’ve updated it many of times. I’m about to switch pharmacies.

My family has made it a tradition to get all of our birthday cakes from this Publix. The cake ladies in the bakery are always so nice and prompt with the cakes. They’re always beautiful. The gentleman in the meat department with the beard is also very helpful and patient. (Was shopping for my meat-picky husband)