PruittHealth - West Atlanta

This place is a hit or miss. By saying that I am saying that some sometimes it’s good and other times it’s suspicious. It doesn’t have that smell of old nursing home…but the signs are there. It’s decent. The service is at times questionable depending who’s on shift. Definitely needs some serious upgrading. Staff members are…..fine( I will it right there). But there is a problem that needs to be addressed. Sometimes my wife not get her dinner. The kitchen staff would somehow forget about her 🤨🤨🤨…really!? How does that happen!?!? She had had to complain and voice her concerns and complain. Rooms ….needs Updating. TVs are modern. Food is at times questionable depending who’s cooking it. Lukewarm at best…that’s probably due to them putting it in a microwave before serving.

Staff is kind and courteous. But the telephones are terrible. It's very difficult to get through to the facility. Nurses and some staff return calls. Administrative staff, do not return calls. The building is clean but it is old and dated. Some of my loved ones personal items have disappeared . Some were found, other items have not been found or replaced.

Staff overall are great. Being engaged and visible makes a difference. They do have contradictory rules for employees and clients. Clients can’t have wall plug 🔌 ins but they are allowed in the staff’s office. If it’s a fire risk for a resident’s room it’s a fire hazard for all rooms. They are not as quick to come assist when call buttons are pressed. Food- it’s is horrible. It’s always cold, portions are what you feed a toddler or not edible. Most of the residents don’t eat the food and the plates go back untouched. They need to change how they serve them. Maybe have different dinner times for each wing to provide hot food alternating weeks to be fair. Activities- They could do more with the residents. After a certain time they are lingering in the halls or waiting to smoke.

First, I want to thank Pruitt Health West for accepting my brother getting him the help he needed. The staff demonstrated commitment and compassionate care for my brother. Administration, nursing, CNA, and the receptionist were friendly, informative, and welcoming. My first impression was that my family was in the right place for my brother's care. I highly recommend Pruitt Health West. My rating 5 star. Clark family

They don’t care about your loved ones. However, the Caregiver-C.N.A./Resident Assistants/Personal Care Attendants are nice. Plus the facility often smells like #2.