Provident Hospital of Cook County

Provident Hospital ER is always understaffed and a poorly ran hospital; starting from the moment you step into the door. Perception and first impression are key elements with an initial entry into any Emergency Room; it contributes increase patient satisfaction, improved patient engagement, reduce anxiety and stress, and a stronger reputation/trust for the hospital. The hospital still doesn't have functional air conditioning for the patients and staff. I thought a/c was a crucial and fundamental role for air quality, infection control, and conducive to patient recovery and staff well-being. I’ve had several encounters, in past visits with "Kate" who seemingly ran the show in the ER. She has been working at Provident for some time and still displays; a constituency with a rude and unprofess

The government needs to do better at funding its government buildings especially for the public. How is it possible that you come and seek help at an “emergency room” but your emergency is not even considered one bit. The fact that you have to wait 8 hrs plus to even be seen is ludicrous. And the staff is unprofessional, everyone is on their phones, and you can tell they don’t care about what you have going on. If I could rate it 0 stars I would.

We have been in this ER for 5 plus hours. Had vitals taken and X-rays done. But we have yet to be giving a room or see the doctor. If you are sick do not bring yourself or your people to this hospital. SMH. This is horrible.

This is disappointing and sad of this hospital. This hospital has a history and it should be still above its criteria. F I rst black hospital and school. Built by Dr. Hale Williams and others who was with him . This is terrible and degrading how ancestors passed on a legacy. That can still be working than being dismantle. Terrible how history being erased and never be glorified at its peak.

Walked into ER due to chest pain and difficulty breathing. Desk staff was just talking and on their phones and told me to wait because they’re changing shifts. I asked how long and they ignored me and were just talking and laughing. It’s an emergency room not a hang out spot.