ProHealth Physicians, Middlesex Family Physicians

Melissa Andrews would probably be the most unhelpful doctor I have found, plus she has refused multiple requests for almost 2 months now to release my medical records or my daughters to myself or our new doctors. They didn't like the fact my daughter is autistic and kicked us out, Happened to be the appointment for her SSA. Would highly not recommend . I wish I listened to everyone in town who said stay far away. They are profit over people. If you don't make them profit, they dont want you. Release my medical records I have sent the release for over 5 times now!!! What you are doing withholding my daughters and I records is illegal and will be brought to light.

This was a great office until Optum made it impossible to get in to see doctors. The wait times are long both to get an appointment and to see the doctor once you're there, the staff is run ragged. They spruced up the place with an updated entry area but the operations are bad - not because of the people who work there who always seem nice. My primary care doctor left and I got a message saying they didn't have anyone for me to see there anymore...so I went elsewhere. My extended family has all left as the original doctors at the practice have fled. Avoid.

The practitioners are fine but the good ones are leaving because of the administration of this corporate practice. Since Covid, we can never get in to see our primary care doctors. We always had to go to urgent care for illnesses. You can’t even talk to a local office anymore. Everything goes through a call center where they know nothing. Most of the time, they won’t even accept a copay at the visit. They send you a bill, wait two weeks, and then threaten to send you to collections. At least wait a month for Pete’s sake. They often overcharge and then have to give you refunds anyway. We’ve left this group and have found much better care elsewhere.

Showed up at 4:15 for my appointment. Waited 50 minutes and was never seen by Dr Tang. Since their office dissolved with most practitioners, I would suggest finding a new PCP at anywhere besides this office.

I LOVE Dr. Kapoor but this practice has gotten awful. In the 7 years I’ve been there, it’s gone way downhill. If you call and need anything, you’re on hold for 20-35 min. Every time. Everything is outsourced—referrals, appts, I think even their front desk staff is provided by a contractor and not prohealth employees. The whole infrastructure sucks. You can’t get appts easily and referrals only make it to the specialist 50% of the time in my experience. Today was the icing on the cake for me. After being on hold for 20 min because I’m super sick and need to be seen, an absolutely rude lady said there’s no appointments today. She kept saying it over and over in a rude tone. I was nothing but very nice on the phone. This is a family practice. Can you imagine a parent being told they can’t see