PolarisRx

Very helpful staff, shipping was right on time. More than just your average Walgreens,CVS, etc. They regularly followed up with me, and it was very appreciated. Thanks Polaris.

My Mom lives in a Memory Care facility and Polaris is the Rx company they currently use, ALTHOUGH the nurse working in my Mom's unit tells me that the facility will be using a different Rx company starting mid-November. The reason for the change is because SO MANY PEOPLE have bad experiences with Polaris - both the nursing staff plus people like me who have a legitimate question about the bill. No one at Polaris calls any of us back! Hallelujah that my Mom's facility has chosen a new Rx company because the lack of customer service (returning phone calls) is totally unacceptable, maddening, frustrating, annoying, bad business and a waste of my time. I have called Polaris 12 times, left about 7 comprehensive voicemails and NO ONE calls me back!!!!!! The first phone call I made to Polaris we

I wish I could give Polaris zero stars because their customer service is so poor, they don't even deserve one star. My mother resides at an assisted living facility which used Polaris for the first half of 2017. After the first bill being sent in a timely manner and showing an itemization of her medications, every bill sent after simply stated "balance forward." I had no information on what I was paying for. Every call I made to the customer service number went to a voice mail which was never returned. Finally, my mother's facility changed pharmacy services. I continued to receive bills without knowing what the charges related to. Eventually, after many calls, I spoke with a customer service rep who said he couldn't help me because the account was closed. I was put through to his m

I'm writing this review in the hope of helping someone out there who may be contemplating ordering medication through Polaris. My parents are in an assisted living community where, for the last year, Polaris has been the "chosen" in-house pharmacy. As POA of my parents, I only give permission to the AL staff to order emergency meds and my mother's monthly breathing meds. They do deliver to the the AL facility daily so it is convenient when I can't go to Mom and Dad's preferred CVS pharmacy to fetch meds. The billing department regularly bills my Mom for her breathing medications which are paid for by Medicare Part B and her Supplemental UHC plan. Mom has been on these drugs for COPD for 20 years and has NEVER pad one penny for them! She's lived in NY and FL and has had the same ins.

terrible. they take waaaay to long to ship your prescription. 5 days so far, almost 1 week been waiting and calling them to ship my prescription.