Plaza Health and Rehab Center

My dad was a resident at The Plaza Health and Rehab for three months, and I truly can't say enough wonderful things about this facility and its staff!!! From day one, Charolyn, the administrator, treated my dad like family. I live in Tampa, so I wasn’t able to visit every day or attend my dad’s doctor appointments. Charolyn went above and beyond to make sure my dad was never alone. She had staff accompany him to his doctor visits and always made sure I was called in so I could ask questions and stay fully informed. She answered every question I had and honored every request to ensure my dad was comfortable, safe and happy. My dad underwent a total hip replacement and was initially sent by the hospital to another rehab facility in Gainesville. Unfortunately, that experience was terrible,

My grandmother was in the E wing (dementia unit) and I was very disappointed at her attention and care she received! I truly believe this nursing home was the cause of her death how can you let a dementia patient go days without water and food and send her out last minute and tell the family days later once it’s so worse you have to send her out! That manager has no compassion on that wing the nurse manager Jasmine doesn’t listen and take concern if the head person doesn’t care the workers won’t either! Please you all check on your loved ones make sure they are eating and have plenty of water because the attention and care is not at this place!

My Mom wanted a different food and she said she hasn’t eaten yet. The assigned nurse at that time, Monika, did an extra mile by checking if the kitchen was still open and found that there was vegetable soup. She brought it back to my Mom and she was able to eat. Normally, they only have sandwiches and applesauce at the Nutrition Room for the patients. I appreciated what she did very much.

The facility is nice and clean everyone is very nice seem like the patients are taken care of very well but I know some would like to come home but thank you for all that you do

All of the staff is super positive and friendly, wanting to help where they can. The only thing we’ve noticed so far is a skeletal staff on the weekend which causes more work on the staff that’s there. This is a 24/7 facility and in my opinion, that’s all it is, they should not reduce their staff. The only other issue we have had is there is an outside pavilion that nobody can access due to broken doors and locked gates, so we wheelchaired my dad around the facility and parking lot. Doors should be fixed so patients can get outside to enjoy the weather!