Platinum Hospitalists

I am writing to formally report an unprofessional and disrespectful phone interaction that occurred when your office returned my call. I had never contacted your facility before and was referred to you by my kidney specialist. When I received a call back from your office, the individual who spoke with me stated that your facility does not see patients outside of the hospital. I fully understand and accept that policy. However, the manner in which this information was delivered was completely inappropriate. The staff member laughed while saying, “sorry, can’t help you, we don’t see people outside the hospital.” Being laughed at while seeking care after a physician referral is unacceptable and unprofessional. I was following instructions provided by my specialist and had no prior knowledg

Dr Lam does not listen, changes other Dr's orders (within his same group) and thinks he knows everything....which he obviously doesn't. Everyone I spoke to that works at the hospital did not have anything positive to say about him either. However, Dr Broyels and Dr Nelson were amazing, very well liked and truly try to help their patients remain stable, recover and leave the hospital better than when they arrived. Dr Lam is an embarrament to this business and physicians in general.

Dr Esther Recano is an outstanding,Compassionate and Pleasant Hospitslist!!!. She goes over and above for her patients. Well detailed in her care and bed side manners are topnotch... She makes sure her patients are aware of every treatment and care plan.This is my second time of been taken care of by her and her empathy and skills is what makes her stand out!! THANK YOU!!!!