Pinnacle Dermatology - Chicago - 2148 Damen

This was my first visit here and I was asked by all of their reminders to come in 15 minutes before my appointment time, so I made sure to do that. The front staff was great at check in and gave me a tablet to check in/put in my medical history/concerns. The Assistant brought me back to a room about 5 minutes past my appointment start time and reviewed/verified all of the info I put into the tablet, then asked me to change into a paper gown for my full body skin check. I then waited 20+ minutes for the Doctor to come in for the exam. Dr. Ibler was warm, professional, and thorough. I’m giving 4 stars because of the wait/lack of communication about the wait. It would’ve been different if someone checked on me/gave me a heads up that they were running behind, but they didn’t. Parking is a

Let me first start by saying being my first time at this facility the atmosphere was cute. The front office was nice. The examination room was nice. With all that being said I get back to the examination room thinking that I was going to see a specific doctor that I made an appointment with through my PC physician. An in comes this person who says her name and I did not recognize the name that I make the appointment with and I asked her are you Dr. so-and-so she said no I’m the nurse practitioner. So I said well I was in the mindset that I was going to meet a specific doctor and that’s who I would like to meet. She automatically had a nasty attitude and said who did you make the appointment with and I told her with Dr so-and-so not her, she the PA said well who was you on the phone with?

The PA I saw was wonderful. She was knowledgeable, professional, and made the appointment feel productive. However, the receptionist at the front desk was extremely unfriendly and rude. First impressions matter in healthcare, and the front desk is a big part of the patient experience. I hope the clinic addresses this.

I used to come to this dermatology practice before it was acquired by Pinnacle and I had really great experiences then, so even though my prior doctor was long gone I scheduled an appointment with their new doctor for a very simple procedure. Most of the staff I spoke to were fine and the doctor was great. Scheduling was easy, the space was nice, check in was simple. The experience was decent …except I was scheduled for a 3:20 appointment and didn’t get seen until almost an HOUR later. Since I was instructed to arrive early, by the time I left the office I had been there for almost 1.5 hours for a procedure that took no more than 10 minutes. Even worse, no one warned me that I would be waiting so long or gave me any updates while I sat in the exam room. After 45 minutes, when I genuinely

New patient, first visit. Great front reception staff. Minimal wait time after filling out all the forms. In the room it was quick but thorough, friendly. I'll be back and glad to find a new go-to place for yearly checks, refills and derm needs.