Piedmont Neurology of Stockbridge

Insanely rigid policy being held in place by a wildly incompetent staff. Hours online don’t match hours in real life, and nobody answers the phone when they “open”. Called at 8:30 with a question about my 9am appt before I arrived. Nobody answered the phone so I didn’t know if I should come or not. By the time the apathetic secretary answered the phone 5 mins before my appointment, there was a “$50 no show fee”. Even when you reschedule instead of cancel, and even if it’s their fault you did not have all the necessary information for your appointment, they still want to charge you a bogus fee. Congratulations on getting the $50 fee because I’m not spending another dollar outside of that at this sham establishment. It’s not a high fee, but it’s the principle of poor client care.

I tried to schedule an appointment around 12/6. I was told I needed a referral. I then stated I’d gotten a referral from Foctor Jackson at my last ER visit. The scheduling rep claim she couldn’t find it and I was not able to schedule without it. Three days lasted I was back in the ER. I was sure to receive the referral. I called back again to schedule and was told the scheduler was not there that day. Someone took my name and said she would call back tomorrow. I never got that call. Today I call back as tomorrow was Friday and again was told the scheduler was not thetw and that she would call Me back once the schedule came out like this was a fast food order. I told her I needed an urgent appointment, which means the next available and was told they didn’t have the scheduling together And

Dr. Pandey has been my doctor for a few years now and it is always hard to get an appointment . I recently had a stroke on Dec.13 2025. I saw Dr. Pandey in the hospital. Although he didn't say I needed a follow-up. Since my stroke I have had 3 very bad headaches on the left side of my head. Not my normal migraines. My primary doctor said I need to see my neurologist asap. I called and they said he doesn't have any appointments until February, for a patient that just had a stroke. Person on phone was rude and did not give me a choice to see one of the other doctors there. Now beside my head and my heart racing after the call. My anxiety is high and I'm having to find another neurologist.

The lady sound like she has an attitude when you call. I can never get an appointment &the year I did dr.Paney doesn’t seem to care about my needs or give me a comfortable feeling..looking for a new doctor

I have not yet had the pleasure of being seen at this office since June due to not seeing new patients which is completely understandable but the rudeness about from the front desk is unnecessary and unfortunate. The first couple of times I let it slide maybe they are just having a bad day but Every time.