Piedmont Heart of Rockdale

Piedmont Heart of Rockdale is horrible when it comes to handling the administrative side of being seen. At first I was referred to there location through the VA which from jump, I had to do they job to scan a referral and all. HORRIBLE. Then on both of My appointments with this horrible company, Dr. Venkatesan and his team don’t tell Me what’s wrong w/ My heart. They just push medication on Me without giving Me no cause behind My heart condition. Then on top of that, they billed me directly and not the VA. When I contact the VA to transfer the bill to their office, the VA specifically states: THEY ARE NOT SUPPOSE TO BILL YOU DIRECTLY. This operation is ran poorly.

12/9/22 Piedmont's response to my review (see below) makes the point! I would call that a "non response." NO apology and they want me to go to their website to the "contact us" page and tell them what happened. First off, I explained in detail what happened by the lengthy review below. Second, the Piedmont "contact us" page gives this error message: "The page you are looking for has either moved or is no long available." Also, their website, in my opinion, is so self-serving, just like the response to this review. For me the bottom line is this: Spend MONEY on signage so patients don't have to get stressed out and have to resort to asking for directions from Piedmont employees taking them away from their jobs, like the nurse at the Heart Rehab facility. Seems that is part of her unwritt

I had to go to Piedmont Atlanta to get what I thought was going to be an open heart surgery to repair 2 blockages in my heart. Dr. Klein, He was able to repair the blockages during a heart catheterization with stents. I was so thankful for Dr. Kleins’s knowledge so I didn’t have to have another bypass surgery. I had one 6 years ago and I wasn’t looking forward to having to have it done again. Thank you Dr. Klein for everything.

Man man man…whew! I am not sure what receptionist I am speaking with every time I call but it is the same one and she always has the WORST attitude! She will cut you off before you can even get your reasoning for calling out, she will refuse to switch you over to the nurse and try to answer the question herself. One time, she almost gave me the wrong information and caught herself before finally switching me over to the nurse. Ma’am, I knew you didn’t know the answer because you’re the RECEPTIONIST hence why I called to speak to a NURSE. Of course you didn’t know the answer to my question. Secondly, the two doctors that I’ve seen thus far have the worst attitudes. I had a male doctor that literally would not listen to me. He made up his mind what I didn’t have, despite numerous doctors say

Dr. Vanga is an exceptional doctor. He listened carefully and thoroughly and provided recommendations for appropriate treatments for my husband. I was so happy to have found such quality medical care. The folks at the front desk are a little unorganized but hopefully they will get the right staff in there to straighten things up.