Phoenix Eyecare Center

Second year in a row that I ordered my daughters second pair and I guess noone put the order in so now I have to wait god knows how long to get her glasses! Staff is friendly but if you cant put a simple order in then the friendliness does nothing!

Paid cash in office on September 30, 2025. Order was lost in transit and we were never notified — only found out after repeatedly calling. Glasses were eventually picked up in store. Requested a refund for shipping due to the delay and inconvenience. As of January 21, 2026, no refund has been issued and no management has reached out. Will not be returning.

Most inept and useless optometry business in Mobile. The "Professionals" don't know how to fit frames correctly. Asking them questions is a waste of time because they can't answer. Would be better off buying glasses off the rack in Walmart.

I had an outstanding experience with Dr. Festa, Missy, and Katheryn. They were incredibly friendly, professional, and welcoming when I walked in. The staff went above and beyond to ensure I felt comfortable and well-informed throughout my visit. Their attention to detail and willingness to answer all my concerns were paramount. You are excellent in your practice and highly recommended. Thank you for your kindness and exceptional service!

Unfortunately this office has gone down hill since Dr. Jordan left. I had been going to Phoenix Optical for years on end prior to Dr. Jordan leaving. I lasted maybe a month there after he left, and immediately went just down the street and haven't even thought about the place since. My wife unfortunately didn't heed the advice from both my daughter (former patient also) and myself and stuck it out. However that has changed in the last few weeks when she went to pick up a contact order she had paid for in advance. Prior to picking the order up, she explained that she wouldn't be by until around 4 pm on I believe a Friday to pick them up. The lady she spoke with said that would be fine. Upon arriving she found the doors locked. Apparently they closed early that day even though the door state