Phoenix Children's Rehabilitation Services - East Valley

We have had a great experience with the PT staff. They are very kind and encouraging to my daughter and always super professional. They have an interesting way of scheduling and I'm not sure it's the best, but I am always able to get scheduled when I needed to.

SCAM! My daughter who was urgently referred here by PHX children's hospital has been cancelled on 4 times. She still hasn't been seen. It's been months. And they also called way in advance for payment over the phone. So even though I've paid months ago, they still won't see her for scheduled appts. When asked to speak to a supervisor, I was hung up on by Ebony. I'm shocked by this place. I'm actually in tears over this....

DO NOT GO HERE!!!! I can not stress enough how scammy this place is. My four-month-old had Torticollis in her neck (tight muscles). I was referred to this office by my Doctor. We went in for the initial evaluation, and no one discussed the cost with me. They laid her down on a play mat and turned her head left and right, had her look at some toys, and showed me a holding position that I could use to help stretch her neck out. They then insisted on us returning once a week for more "therapy." They still did not discuss the cost with me, but I assumed it would be a copay since it was in-network. We attended a second appointment the following week. The same situation - had her lay on a mat and stare at some toys, moving her head from side to side. She went over the same stretch hold as befor

Scheduling is horrible, we were ordered by a phoenix childrens surgeon to be seen for therapy 2× per week for post operation recovery. but but we've only been seen 1 time in the 25 days since the order... my appointment today was canceled last minute and I was asked to call and "reschedule" the next available being February... its December what a joke. How is it possible that pch has allowed us to get a surgery done that can't be followed up on with proper care via drs orders. According to the surgeon, "outpatient rehabilitation is critical to the patient in order to heal properly and regain function of her lower extremities"

This experience started off well, but they have MAJOR, and I mean MAJOR, scheduling issues. We tried changing our number a couple times in the beginning (to call/text my hubby rather than me as I work), with no luck. We could handle that until they gave up our kiddo’s appointment time without any sort of communication at all. We showed up for our regular appt, and it wasn’t on the schedule. They said they talked to me and I requested to cancel it; this was 100% false as I have never spoken to them about this. They set up a new appt, which he went to the next week; then the following week, yet again, the same story about the appt time being cancelled and another kid had been give the time slot. When asking for management contact info, as they never called us to talk through these issues, we