Pharmacy | Kaiser Permanente Brighton Medical Office

Two days in a row I was texted to pick up prescription. The first time the tech said it won't be filled till tomorrow. Tomorrow rolls around, I get the second text 'your prescription is being processed today' so I make the 15 mile trip to pick it up the tech says 'not available until tomorrow '. I explained the texting issue she says 'kaiser had this and that'.

Everyone who works here is very very friendly and professional. Rose at the front desk is always great. The doctors are very helpful and always take care of our concerns. The pharmacy and lab are both good too. Only downside is it sometimes takes upward of a month to get an appointment.

Worst experience ever and it was COMPLETELY on their end! Waited 2 hrs with my infant son with no help just kept getting told call Medicaid, call member services, when the error was on their end! They work there they’re suppose to know how to help customers and they did far from that! They Made it seem like it was my fault with no assistance trying to help me and make it right. Those are the pics of the time I ordered the meds and the receipt when I finally was able to get the medication after been given the run around.

Waited in line for 45 minutes with my 1 year old. Gave them my paper prescription, my name was added. Told me an hour no problem I understand how busy they are can’t have my 1 year old running around he has no patience came back an hour later my prescription was ready they wanted me to go back in the long line for pick up. Your process needs to be smoother you have 2 checkers have someone be the line for check ins. The names on the board that have been waiting serve them you need to be more efficient. Of course if you have time help with check in. What are the elderly suppose to do that can’t stand, when the line is around the hallway.

Had a wonderful experience day at Kaiser with Jazzy . I went in today to get my flu and Covid vaccine. It was very professional and very friendly. Jazzy is very good at her job.