PennCare for Kids Phoenixville

There are great doctors at this practice but DO NOT under any circumstances see Dr Klein. She was rude at our appointment, didnt seem to listen to me as I described my child’s symptoms. She then tested him for strep and sent us on our way. When the strep test came back negative, she recommended a chest xray despite my child having no cough and her own evaluation of him showed his chest clear. She refused to consider a sinus infection despite my child having a cold for 10 days. The next day, she sent us to CHOP urgent care since she refused to consider an antibiotic. At CHOP he was diagnosed with a sinus infection after suffering for days because Dr Klein refused to consider a sinus infection.

We’ve been taking our daughters to Dr. Schwartz since they were newborns; they’re now 14 and 12. The staff is always friendly and helpful. Dr. Schwartz is knowledgeable, thorough, and engaging. My kids love him and will be going there until they age out!

I’m shocked at the low reviews. I have been incredibly happy with Dr Klein for years (and I can be cranky about doctors). Call for a sick visit - are you available now, come on down! We always get seen promptly when needed. I think my only complaint is that they were a little too vaccine hesitant for me. Like, I want all the vaccines! Even the optional ones! I felt the doctors were a little too hesitant to offer them to me.

Dr. Klein was dismissive and had no bedside manner after waiting in the room for her to see us for 45 minutes. She didn’t even great my 5 year old upon entering the room. She downplayed all my concerns about my child having strep because of her strawberry tongue. She said “Her tongue looks quite fine. IF she has strep you’ll find out in the app in 30 min.” My daughter did indeed have strep. There are other AMAZING, attentive, and caring doctors at this practice like Dr. Tsoi and Dr. McWilliams. Do yourself a favor and don’t see Dr. Klein.

The nurses and staff were always great, but was not a fan of the doctors. They had no bedside manner and were very abrasive and rude. For example, when we brought our newborn in at a week old, Dr. Klein asked rudely why we forgot to pack a pacifier when our baby started crying. All our experiences were like this. She always seemed annoyed by our questions, gave little advice about what to expect at each stage to first time parents, and was just not a caring personality you would expect around children. Was so happy when we went to a new practice with the most informative and caring doctors.