Penn Primary Care Pottstown

Worst doctors office. I haven't been able to contact the office via phone for the last 3 months! Every option is to leave a msg for medication & they don't even do that! I have to drive there to get my scripts filled & make appts!! I've told them multiple times about the phone line, but they don't care! What kind of doctors office doesn't have a phone?! I even tried the option for pharmacies & physicians & guess what, it just hangs up!!!!! WTH!!

This place is full of BS. Updated my CPC on my insurance 1 day in advance before visiting, they said they dont see it on their system that if CPC is not matched, they cant proceed. Even after I showed them that it's updated on the insurance website, they still refuse saying it is insurance fraud and wanted to keep their job blah blah and that calling the insurance is the only way. Well, after verification succesfully, they said it runs out of time and force us to reschedule while we're having surgery in a week and need their referal for the surgery. They even lied about the earliest appointment (I know because I use myPenn app). This place obviously doesn't care about patients whether you're dying or not. Avoid at all cost.

Always had a positive experience with this practice. Kelly Penrose is fantastic and I feel like she really listens to you and your concerns; while trying to find an overall solution and not just a quick fix. Her tech, Lynne, is also very kind. Their therapist, Judy, is wonderful as well. I definitely feel heard when I talk to all of them. I also highly suggest setting up the mycharts/mypennmedicine app. I’ve overall had an extremely positive experience in terms of communication while using it. Plus, it’s convenient to check in early and make any corrections to meds. Thank you to the entire staff for always making me feel welcome!

I called to make an appointment because I’m sick with a rattling cough and the receptionist just said she had nothing available and I should call tomorrow at 8:30 am but I better call quick because the appointments fill up fast… ? Didn’t give me any other options. And she said all of this condescendingly like she was in a rush to get me off of the phone. I’ve been coming here for a few years now and I don’t complain about much but this was pretty remarkable. Called again to see if I could speak to a clinician and they never bothered calling back. This place has somehow managed to get worse after Penn took over.

I'm trying to get home health aide Services due to numerous disabilities. The home health aide services that I'm going to be using faxed over some medical documentations for my PCP to fill out and send back in. I got a call from my pcps office telling me that I have to come in to get any paperwork signed or filled out. I explained to the young lady that had called me I am unable to come in directly due to the fact that I am unable to walk and have no way there. I then proceeded to ask why do I need there to be in person to have this medical necessity form filled out and she replied that any documents that need to be filled out the patient needs to be seen in person because the doctor is going to have questions for me pertaining to my medical needs. I responded to the lady and told her yet