Penfield General Dentistry

I am in dental duress because of this office's unprofessionalism! I would love to rate this dentist 5 * as his work has always been great and I THOUGHT he was a nice guy with a great personality. That was until he blew up at me and got verbally hostile all over a misunderstanding. Apparently the receptionist and dentist don't have a concept of out of network with dental insurance. I simply stated to the receptionist that because of this, it costs more to go to Litvinov than elsewhere. So the receptionist tells the dentist that I said their office charges way more than other practices. I tried to clear this up with the dentist, but all I got was hostility. Litvinov then told me they would call me after they submitted a route canal to the insurance and heard back. That was almost 3 months

Very Kind Dentist. He believes everyone should have access to dental care. Takes dental insurances that most others won't touch. Judy is very helpful. It's a basic dental office no frills but does the job and kind.

I had to switch Dentists because my husband and I retired and our former dentist doesn't take our current dental insurance, so we switched to Dr. Litvinov because he takes our insurance. He was very professional and his secretary was very helpful and efficient. This is an old school type dental practice that is a one man operation similar to the dentist that I went to when I was a kid.

Only dentist I’ve ever been to. Haven’t been to in a while and they refuse me. Receptionist was absolutely rude as hell. Used to be the best place. Wouldn’t recommend if life depended on it

The receptionist was VERY rude! The dentist is pleasant, however the rudeness turned me off, I canceled my appointment and am now researching a new practice.