Penacook Place
Haverhill, MA · Nursing home
- Address
- Penacook Place, 150 Water St, Haverhill, MA 01830
- Phone
- (978) 374-0707
- Website
- www.penacookplace.org
- Status
- Open 24 hours
Penacook Place is a doctor located in Haverhill, MA. It is one of 71 doctors listed in Haverhill. Its 4.0-star rating is slightly below the Haverhill city average of 4.2 stars. There are 6 photos associated with this location.
Hours
| Friday | Closed |
Customer Reviews
I can't say enough good about the staff at Penacook Place! My mother was a resident from November 2024 to December 2025 before she passed. She received the best care imaginable! I can't thank the staff at 3 North enough for all they did. Personally, I would like to thank Crystal, Sarah, Snow, Patricia, and the countless other staff members who cared for my mother. The administration kept me well informed as to her needs. To say they have a difficult job would be an understatement. I saw them deal many times with less than cooperative residents and each time it was with kindness and patience! I will be forever in their debt and I thank you so very much!
A family member was here back in 2018 and it was a horrible place. She was in pain. She needed her medicine. She hit the call button. It would take a long time for somebody to come into the room. They would also leave her sitting on a bed pan for hours at a time The room would smell of urine. It was also Very dirty, looking and outdated
Such a beautiful place..Staffs are very caring, loving,friendly and awesome. Took very, very good care of my grandfather till his passing today. Definitely recommend anyone to bring their love ones to stay in this wonderful place its like paradise so peacefully. Loved the little Catholic church they have inside. Thank u to all in Penacook Place you did a wonderful job with my grandfather. Keep up the great work! 👍
Recently moved my mom up here from Malden, I'm completely amazed at the dedication and caring she's been receiving here as well as the vast improvement she's shown over the last couple months since she's arrived at Pennacook. You won't find better care for a loved one than Pennacook nursing home. Went by there today & the staff was tirelessly working on changing the eating area back over from using it as a big board game for the patients. I've met no staff member or employee in the several visits a week that seems indifferent to the industry they chose unlike many other nursing homes which all have some caring staff, but not like this where they truly all work very hard at caring for the patients in a truly loving manner.
There are some caring people who work here, but the management is pretty awful. In the many months our family member was there we saw a serious shortage of staff resulting in patient needs unmet. Multiple times there were not enough staff to feed all the residents who needed assistance. The food which should have been warm was usually cold by the time the patient received it. Residents who ate in the common room had only one or two staff monitoring them. Bedridden individuals often had very long wait times to get assistance. At one point it was obvious our family member had not had their hair washed in weeks. After we made it known this was a problem things got somewhat better but we had to stay on top of it and repeatedly remind the staff.that this was needed. On the positive side the
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.