Pena Janet OD

Dr. Pena is a terrific eye doctor and very knowledgeable!!!! She has excellent staff as well. Ester is one of my favorite of course. She is always so sweet and kind. I definitely recommend Dr.Pena.

I have a complaint to Dr. Pena about her receptionist today 1/18/2010 my husband and I had appointment @ 11:15 & 11:45 as I arrived to let the receptionist know we were running a few minutes late she gave me no eye contact she said to take a seat then I told her I haven't filled out paper work she said take a sit, them my husband went to the counter and she told him to take a seat too. So we waited she came with the clip board & paper work as we were filling it out I told my daughter to charge phone and she said no devices can be charged so we didn't then she saw I had a water she told me no food or drinks are allowed I told her i had a water then she told me well its fluid is it so my husband took ouside, them my daughter called me and wanted to talk with husband then she walked up too

It’s kind of hard to get a hold of the office because they don’t really answer their phones, I tried to use the texting service to speed up the process, but I didn’t get a response there either. The optometrist is nice but gave me a prescription that a lot stronger than the one I got last year, and when I asked her about the big change she just said that’s what it is now without rechecking. Overall it was an okay experience.

Friendly and accommodating staff. Truly went out of their way to squeeze me in same-day. Dr. was professional and thorough. Overall, great and pleasant experience.

DON'T WASTE YOUR TIME AND BOTHER WITH THIS PLACE!!! IT IS SOOO SAD THAT THEY DON'T KNOW THE MEANING OF CUSTOMER SERVICE!! I HAD TO HAVE 2- EYE EXAMS AND DR. PENA STILL COULDN'T/DIDN'T GET MY PRESCRIPTION RIGHT!! SHE THEN REFUSED TO GIVE ME A CORRECTED PRESCRIPTION!! I ASKED FOR A REFUND, AND SHE REFUSED TO REFUND MY MONEY AS WELL!!! PLEASE SAVE YOURSELF AND DON'T GO HERE!! IT WAS THE WORST SERVICE I HAVE EVER RECEIVED FROM A SO CALLED DOCTOR!!!!!!! I wouldn't even give them one star, except it won't let me post this without at least giving them one star...Which they'd so do not Deserve!!