Pediatric Urgent Care of Rochester

Every time I’ve brought my children here the experience has been excellent. The staff that welcomes us, our intake nurse, the doctor that sees us, and anyone else involved are extremely professional, patient, courteous and thorough. We’ve been here for everything from illnesses to injuries, and the care is top notch. In fact tonight I was expecting my daughter to have to have x-rays, but after the exam the doctor told us that would be a waste of time and money for us, and she gave some excellent advice and referrals. I wish I was young enough to go…😜

Immediate and Friendly Service. We were visiting Rochester from far and needed immediate attention. So pleased with their attention. Recommended 100%

We got there when it opened and were checked right in, seen within 10 minutes of being there. Dr. Matt did a great wonderful job leaning in to ask questions about my daughter’s cough and taking the necessary steps to diagnose her and get her on antibiotics. I was very impressed with the entire staff and especially Dr. Matt!

I have been here quite a few times with my 2 year old daughter. They have misdiagnosed her several times in the past. I say several times as I was giving them the benefit of the day to continue to go back yet still getting misdiagnosed. I go there one day- the next day the pediatrician office and get a completely different answer. This last time I went concerned my daughter may have strep on a Sunday evening ; the doctor who was a male comes in the room and instantly sits on top of the garbage can speaking to us in regards to what was bringing us there. He had a puzzled look on his face- almost dumb founded. He was very quick and not thorough seemed to be like he was in a hurry to get out of the room. The nurse came in to do a throat culture- which rapid test came back negative. They said

Our 4 months old son was suffering flu and having a fever, we came in for urgent help. In general we got treated well after we got inside which is why I give an extra star for the doctors and nurses. HOWEVER, the front desk lady KATE was EXCEPTIONALLY CARELESS and RUDE. Because she did not know what’s Medicaid and insisted we need to give her a “insurance card number” (when we already give our Medicaid card to her) and our son was projectile vomiting in front of her face, vomited all over his own clothes and all she did was give us some napkins and sat back on her seat. We specifically asked her can we see a doctor first and figure out the insurance later or we can pay later but she refused and insisted to let us call the Medicaid on a Saturday to figure out “what our insurance is” If you