Paseo Nuevo Urgent Care

Urgent care … should change their name to “appointment only care “ instead of what’s going on today went straight to “we don’t have time to look at you today you can make an appointment “ Lazy health care ppl

Everyone was very accommodating and helpful! It seemed like they actually cared about me. I came in because I had a sore throat. I am also pregnant and they took time to ask about the pregnancy and congratulate me! I didn’t feel like just another number. The detail collected was thorough. I was impressed by the patient care, and they informed me of non-pharmacological methods to help manage symptoms since my sore throat is viral. The only down side is I was there for 2 hours. They were not fast, but they covered a lot of information. I rather get good care then be pushed through a system.

If i could give 0 stars I would. I went because I was feeling sick and thought I had a flu. I got covid tested before I went in and results came negative so I was allowed in. I got into the room pretty quick but i waited a total of almost 3 hours. I’m pregnant and I informed them of this. They told me the doctor would see me shortly 2 times but it was just runaround. I ended up leaving before I was even seen, because I began feeling dizzy and nauseous. They didn’t even apologize they just allowed me to leave and didn’t even care. Worst health service I’ve ever experienced.

I waited 3 hours to be seen for my initial visit. After the provider saw me, she said I needed a stat chest X-ray, but the X-ray tech was already gone for the day. I made an appointment for the X-ray first thing the next morning. I still had to wait an hour for the X-ray, and they told me I had a telehealth follow up scheduled for that afternoon at 3:00 so the provider could go over the results of the X-ray and prescribe medication. The provider never called me at 3:00, and I called at 4:00 and 5:00 to follow up. Each time I was told a different excuse as to why the provider hadn’t called me for my telehealth follow up, but was assured she’d still be calling me that evening. I never received a call, and I had to follow up AGAIN the next morning. The telehealth visit to go over my X-ray end

Worst urgent care clinic I’ve gone to. Male provider was great, but besides that, clinic is managed horribly. No answers to front desk, and no urgency in patient care. It’s a shame, I live close by, but will not be going again.