Parkway Drugs, a Walgreens Rx

It is IMPOSSIBLE to teach a human being over the phone. Was in the phone with the pharmacy for 45 min listening to a message “we will be with you shortly” repeating every 30 sec. What would be good is to take a manager of this pharmacy and make him/her go through that - would love to see how they react!

I came to this walgrens two times in the past week and it was lucky I had patience both times. Both times the items were rung up incorrectly. First time it took over 10 minutes to get it correctly. Second time was a little better. The sad thing everyone in line in front of me had similar issues. I didn't get a good explanation of why every other walgrens the register priced it correctly. I have bought this item at over 20 Walgreens even in other states and they get it right.

We have been customers of Parkway Drugs (now Walgreens) in Glencoe for more than 50 years. When the store was sold to Walgreens 5+ years ago, things stayed about the same. Not any more. The list of things wrong in the past few weeks (prescriptions misfilled, multiple scripts lost, improper instructions, long waits and more) cane to a head today. I attempted to return a script that was improperly filled due to technician error. They tried to blame the error on the doctor, which was absurd as we had specifically explained the details to the technician (the same one who lost a script last week). We went over the mistake in detail with the manager. While I understand why they can not take back drugs, and the $36 I was out of pocket isn't huge, the attitude to a long time customer was in

The pharmacist twice confirmed that my prescriptions would be ready and after driving an hour to get them he refused. No apology. No explanation.

Registered in advance for a vaccine. When I arrived, instead of a smooth check in, the technician argued with me about my address. Overheard the pharmacist arguing with other customers and complaining under their breath. Not sure what the deal is. Will try a different location next time.