Orlando Health Digestive Health Institute - Downtown Orlando

My experience with this practice began ok. I came in with multiple concerns and thoroughly explained my health history and family cancer history of bowel conditions to Dr. Segura; and It was suggested that I get a colonoscopy. I even reached out to my insurance to see what would be the cost. Fast forward a month later the surgery center advised me of the cost, and it was different from what was advised by the insurance. I called and spoke to the scheduler (Tyra) who then followed up and explained that my symptoms were a "diagnosis", and my colonoscopy could not be considered preventative/ exploratory. I then requested to speak with someone else in hopes of further understanding the process. I was then transferred to Holly (RN). Being in the medical field my self, the amount of disrespect t

From Anthony at check in to APRN Po, were very nice, empathetic and Po was very thorough, and that is appreciated! MA Christina was really awesome and David the scheduler was amazing too! So very happy with everyone from Orlando Health Digestive Institute!

The main entrance is closed. There is a sign out front (see pic) that says to use the Cancer Institute entrance. HOWEVER, getting to the Cancer Institute entrance requires walking on the road (no sidewalk) and there is also no cover if it’s raining. Once you get to the Cancer entrance, you see a sign that it is closed and that you should use the ORMC main entrance, but of course there are no directions or even an arrow indicating which way to start your next trip. Luckily,” (sarcasm) there is a help box with a help button at the entrance. After nearly 8 minutes and dozens of pushes and holds, no one had ever answered. So, time to start your next blind quest. When/IF you are lucky enough to find the ORMC main entrance without getting hit by a car, you’ll notice that the Digestive Institute’

Today I had a vit of anxiety with the prep for my scheduled colonoscopy that's a little over a month away. I stopped by the office without an appointment to ask additional questions. Not at anytime did any of the front desk staff make me feel uninvited or unwelcome. Ms. Monique, Mr. Thomas and Ms. Yanina were as kind as anyone could ever be to patients. Ms. Frances allowed me to ask my questions and once finished, ny anxiety flew put the window. I then realized I was in the best facility for my care. Ms. Frances welcomed me to phone her at anytime. If there is anyone looking for the best staff for your gastroenterology needs, the Digestive Health Institute should be your first choice. Just give them a try and you can thank me later. 🌞 Many thanks to everyone @ Kymberlie

Huge thanks to Taye and the team for making my visit quick and for answering all of my questions in depth!