Optum RX

I hope this is the right company Optum RX home delivery. I would like to shout out MADDEE as a very caring, pleasant, responsible lady in your company. She helped me as much as she can to get my order delivered properly and place a discount code. I wish more people were that caring about their customers as she was I give her a 10 out of 10 - Thank you MADDEE from Optum RX Home

Been getting meds from OptumRx since I got a Medicare Advantage plan. First word of advice: DO NOT GIVE THEM A CREDIT CARD. Luckily I have NEVER been charged for my three generic meds...but OptumRx has tried. If there was a credit card connected to my account, it would've been a nightmare. (I'm sure many seniors just give up and pay the bill.) Second: every transaction with this company has necessitated intervention on my part. EVERY TRANSACTION. Many times, multiple calls. The Rx I'm waiting on now has taken seven calls...and the post office says it's in the system but there is no tracking info. (Was supposed to arrive yesterday.) No one at Optum knows what they are doing...and will say/do whatever they have to in order to placate the caller and get them off the phone. I've had Optum "dis

As a specialty pharmacy they are incredibly inaccessible. Can’t speak to supervisors Friday -Saturday and took a month to get an order (late) because insurance changed. Not organized. Go with Alto, a FAR better comprehensive experience with significantly less phone calls to make and fewer loopholes to jump through.

Placed my order a week ago...says everything's on the way. Then today I got a call saying that one of the meds they are out of and will be out long term. IT TOOK A WEEK TO CALL to tell me that, again their website said it was on the way. Also, a lot of different information from all the people there too. Unacceptable.

I didn't think anything could be worse than Optum Specialty, but the regular Optum, Optum RX, proved me wrong. Horrible customer service, delayed medication delivery, multiple hangs up from both the automated system and the live-agents.