Optum Primary Care - Mount Ephraim

There isn’t one good thing I could say about this office. I started with them when they were still part of the Advo Care ownership, when Optum took over patient care dropped drastically. Calling the office now meant you’d almost always face a 45+ minute hold time, and mistakes became critical level. I actually had the wrong quantity of a medication sent over more than once to the pharmacy. Once that was filled I was on the hook to pay out of pocket for the remaining quantity after going back and forth with the office manager just to get it sent back over correctly. When this office learned they were closing nothing was sent out to patients. I arrived to my appointment for a med check and was told tomorrow the office would be closing. They offered zero support or assistance in helping to t

Not an urgent care! Not accepting new patients. walked in with my glucose 2000. Not a diagnosed diabetic, but did an at home urine test. I was scared and desperate for help and guidance. They refused to treat me. watched me wait 30 minutes for my next uber to show up but still refused to help me.

I was told today during my appointment, if I didn’t like it. I could find another provider. I couldn’t get out of that office fast enough and I did just that. I’ve been going to this practice for over 15 years. It’s changed names, locations and now the care and customer service they provide is a disgrace.

I went to Optum urgent care for a hurt finger. They determined my finger "probably" wasn't broken, but since I'm still having a lot of pain and can't move the finger, I'll now be seeing an orthopedic. They were able to get me in within 45 minutes of closing which I wasn't expecting! Front desk staff were amazing and helpful. The nursing staff and clinician didn't introduce their names, so I can't mention them by name here. One name I do remember is Justin. I think he was a MA or tech. He was super nice and helpful as he took my x-ray. The front desk staff and Justin were wonderful. The clinician really rushed through my meeting with her though. She squeezed my fingertip a few times and said blood flow looked good. She asked me if I could feel my fingertip, which I couldn't, and when I to

This business is permanently closed, at least as of February, 2026. I've informed Googles twice, but they take no note.