Optum Pediatrics - West Islip - Montauk Hwy

HORRIBLE customer service. Not sure who I spoke with on the phone but he was VERY rude and incredibly disrespectful. I was thinking of transferring my child to this practice but he made my experience terrible. He should not be working in that office or any job where he has to speak to people because he is just a nasty individual. His demeanor was borderline harassing and was very unpleasant to speak with. They need a new person in that office speaking to patients, a person who is able to help instead of degrade and embarrass.

The on call after hours number goes to a call center not on Long Island. After 3 hours of not receiving a call back from a doctor regarding my issue, I called back and the next person who answered had no record of my previous call. I asked who the on call doctor was and when I could expect to receive a call back - they didn’t know.

The absolute worst! Always behind by at least 45 minutes. They never have same day appointments if a child is sick even if you call as soon as they open

I have been using this medical group since my first child was born 17 years ago. On Halloween, my son had a massive asthma attack and I called the office asking for a steroid. Dr. McNally called me personally and when I told him my son couldn't breathe and I was super worried, he told us to come right over. It turns out the office was closed already and he and one of the nurses stayed late to care for us. In the 17 years that I've been using this group, I have found that they always go out of their way for their patients. I change doctors like underwear and this is the only place I've been going for this many years. I love all of the doctors, nurses and support staff and I am a tough person to please. I expect the best service and I expect pediatricians to go above and beyond. These do

This office is wonderful! The doctors are so helpful and answer all your questions. Has a first time mom, I feel at ease at this office.