Northwood Rehabilitation & Health Care Center

If you do any research at all, you’ll come to realize how terrible this rehab truly is. First and foremost, when you walk into the building, you have an immediate smell of urine and feces. The building is infested with mice and cockroaches, while sitting with my father this past weekend, mouse after mouse after mouse ran across the floor and into the radiator and the wall. There are mouse droppings all over my father‘s room, especially in the corners. When I have been there and watched the housekeeping staff, they make one pass in the middle of the broom and walk out of the room just as fast. Call Lights are lucky to be answered within an hour. I watched my father‘s roommate hit the call light, Wait an hour before someone arrived, and then was told he had to wait an hour and a half until

It is definitely full of mice and cockroaches. The worst part about it is you have to supply your own mouse traps. You can’t get the staff to reset them after they catch the mouse. Very frustrating A nursing facility is infested with mice and cockroaches.

Worst experience ever!! Call lights take almost an hour to be answered to request meds then another hour to get the meds. Not to mention the mice and cockroaches. The food is inedible so the only reason to go there is if you want to lose weight. And most of the staff have awful attitudes and are in the wrong field.

My cousin is a patient living in your facility. I live far away and had lost touch with him for many years. I was recently reconnected through the Ambassador program. Nadia has been instrumental in caring for my cousin and facilitating our reunion. I have been able to see and speak to my cousin through a social media platform, with Nadia's assistance. She is kind, caring, and takes excellent care of my cousin's needs. He is looking well cared for and healthy. I hope this program continues and is able to help more families in the future. Much appreciation from me and my family!

My father had a stroke in August and is now under the care of Northwood after leaving Encompass. My family is thankful for the ambassador program as my father does not speak English, this program has made our lives easier and bearable as we are not able to visit. I can see how happy my father is when he is with Nadia (one of the Portuguese ambassadors), the pictures we have been receiving along with the daily face time visits cannot be put into words. My family is truly touched, it has made such a big difference in our lives. Good job for thinking outside the box and find a way to serve the patients with whom the primary language is Portuguese, making them feel at ease, comfortable. They are very positive, caring and happy ambassadors, which is great for the well-being of the permanent