Northwestern Medicine Immediate Care River North

Great experience. I think medical centers like urgent care often get a disproportionate amount of bad reviews, since many good encounter don’t leave reviews. I saw Dr Mark and was very pleased at the efficiency, kindness, and professionalism of her and the front desk and nursing staff. I spent hardly an hour and had lab work, exam, and treatment completed (granted the morning of a weekday). Would recommend and would return should the need arise

We've come here many times over the last few years..it has been a hit or miss. But today's experience is worth sharing. I was really trying to hold back my anger. I checked myself and my 14-month old in because we had been sick, along with my husband and our 5-year old. The 5-year old started a mini Influenza A pandemic confined within the walls of our condo; it has been quite brutal. The baby was doing better a few days ago but he regressed and developed more/new symptoms including a persistent cough; I was dealing with a similar cough myself. So, we ended up coming here before all modern life shut down for Christmas. The nurse, who was courteous, attempted to take my baby's oral temperature with a standard oral thermometer. The baby started screaming and crying, so I asked for an "over-t

Excellent! Wonderful friendly, efficient staff, brief check in process, clean. The doctor (Napier) is fabulous. Thorough exam and spent a lot of time explaining my situation and providing answers to questions. Great experience,

I made an appointment online last night, and there were plenty of appointments available today. As soon as I got in, I was seen promptly and treated very kindly by the receptionist and medical assistant. The waiting room, exam room, and X-ray rooms were all very clean, comfortable, and inviting. I saw Dr. Gustas, who really listened and took my concerns seriously. I got a specialist referral for my main concern, but he also took the time to recommend treatment for an additional issue I didn't know I had. He explained everything super clearly and left me feeling very reassured about my care. I've had many negative urgent care experiences before, so my treatment here was really a breath of fresh air. I absolutely recommend this facility and I will be returning for any future urgent care need

The doctor and nurse were good when we visited the clinic. They were supposed to send the prescription to the Walgreens pharmacy. It took about one hour and half and, three phone calls and one call from the pharmacy, still no ordered received! Very frustrating.