Northeast Medical Group - Pediatrics - Gales Ferry

Incredibly rude and unprofessional front desk. I called in for a same day visit for my child who has been a patient at this office since he was a new born. The lady who picked up the phone initially said he was not a patient and straight up hanged up on me, no discussions, didn’t trying to get more information. This is ridiculous!! I called again immediately, a different lady picked up the phone and found him in the system with no issues at all. People made mistakes. I get it. Or perhaps she misheard me as admittedly I was rushing to the car to pick up my child from school. You should’ve asked for more information if something doesn’t sound right to you. You don’t just hang up especially in your line of service. It really bothers me that the lack of compassion and efforts this lady showe

Like most other reviewers, I have nothing at all bad to say about the doctors. They really try to provide the highest quality of care given their conditions. With that being said, the office staff there is horrendous. Not a single smiling face when you walk in, And they barely make eye contact with you when you go to the desk. What’s worse is their phone etiquette and access to appointment setting. Unless you call their office before 9 AM, you will not be getting a same-day appointment. Additionally, they will not open up same-day appointments the evening before so that you can prepare for the next day. Instead, they give you the excuse that the office manager has locked the books, and it is out of their hands. Some have been sympathetic about this and understanding that it disrupts an ent

I'll start off my review by stating that I am an attorney that is trained in communication. I recently called to get a referral for PT for my daughter. The person answering the phone acted like she had no idea what I was saying. So I asked again and said Physical Therapy instead of PT. She acted even more confused and out of it. I explained what a referral iss and what physical therapy is. The person acted like she was extremely confused and that I was speaking Greek. I asked could I please speak to a nurse or doctor or anyone who would know what either a referral or physical therapy is. The person said that was not possible and I said I honeslt don't know any other way to ask for a referral for what my daughter needs. It was so scary that I spent hours to find a new office for my children

My family and I absolutely recommend Dr. Dias and staff for dental care. My two daughters feel safe under their care and are eager to visit. One event that solidified our respect for Dr. Dias was on Christmas Eve when my youngest (4 at the time) needed emergent care due to losing her two front teeth from a head on collision with her sister while playing. Dr. Dias was readily available to provide care and ease our mind of her injury while he was on holiday in Texas. He treats both my daughters with wonderful care and we will continue to request his treatment as long as possible. Thanks Doc, and Staff! My girls love y'all!

We are a military family that just returned to the area after three years away at a different duty station. Our children were previously patients of Gales Ferry Pediatrics for three years. In preparation for our transfer, we called in July to determine whether our kids could return as patients. We were told that it would be no problem, just stop by to complete some paperwork. We arrived in the area last week and went to the office – as instructed – where we were told they are not taking new patients and were turned away. We are now left in the lurch to find a new pediatrician. I find Gales Ferry Pediatrics' inability to stand by their word and support a transferring military family disgracefully unprofessional.