Nicklaus Children's Miami Lakes Urgent Care Center

If it was not for the nurses and the support staff and based on the doctor only it would have been 1 star. I have had great experiences in the past, with other doctors. They have been great with my kids and had a great bedside manner. It this time this doctor was condescending and not very nice to kids that need a little more understanding than normal due to their condition. Hopefully she changes for the better and offers better care to the next family.

We’re so grateful to have this hospital so close to our house and for all the medical providers who work there day and night to make sure our little ones get the best care possible!!!! Thank you so much for your service! May this new year brings you happiness, peace and joy to all of you !

We have been here twice with our son. The first time we went during Thanksgiving we had nothing but amazing things to say. The nurses and doctor was amazing. However, we went again on Christmas Eve and our experience was horrible. The nurse that did our intake was RUDE and super rushed. The doctor came in and did not want to do an exam on our son even though he has a 102 fever. We had to push for an exam and when he did do the exam he was super rushed. I understand it was a holiday and they wanted to go home but we would have not gone unless there was really something wrong with our son. Really disappointed with our experience during Christmas Eve. I hope that the doctors working during the holidays are more patient with parents and more understanding.

I came to Nicklaus because my daughter had a rash on her hands. While we were told it was a virus, the experience with Dr. Serrano Toyos was very disappointing. Her bedside manner was poor, with little empathy or tact when speaking to us and to my child. She made unnecessary comments describing my daughter as “very hyper” and suggested she should see her primary care doctor, which felt judgmental and unrelated to the reason for our visit. My daughter is a healthy, happy child, and we expected a more compassionate and respectful approach in a pediatric hospital. Unfortunately, that was not our experience. I do not recommend this facility, especially during the night shift.

Last time I went didnt have good experience in this location, also waited more than 1h . I felt lack of professionalism with the doctors. You go looking for guidance and opinions from the experts and the dr was all vague in her answers like she didnt know. I hope this was one time as this is supposed to take a really good care of childrens