New England Regional Headache Center, Inc.

I have suffered with debilitating migraines from a virus I had almostb10 years ago and Dr. Markleyvhad tried EVERYTHING and nothing worked u til this Botox treatment. I haven't had a migraine in 5 YEARS! NOT AM EXTREMELY FUN PROCESS with needles in your head but I would not trade back for the darkness, pain and isolation of those migraines for ANYTHING! THE STAFF IS ABSOLUTELY THE BEST!!!

Since I became a patient last year there have been communication issues (front desk not returning calls, dr not returning calls, appointments were scheduled incorrectly, etc). The last straw was a week before Christmas when I left a message, then proceeded to call again after Christmas and left another message - still no call back. I called yet again about a week after that and left a message- I was clear on my frustration, I canceled my upcoming appointment and told them I was going back to my PCP because I have waited over 3 weeks for a call from the doctor to ch age my meds (I let them know I was still having severe migraines and they were getting worse)….still no call back! I called again and spoke to the receptionist and explained the issues I was having- she rushed me off the phone

I called on a Thursday to get a new patient appointment, and was told to have my visit notes and insurance card faxed over from my PCP, which I did. I gave them grace and didn’t call back until the next day on Friday, and a gentleman answered and said “they all went home for the day, call back Monday”. Absolutely absurd was to operate your practice!

If I could give them zero stars, I would. This was the worst place I ever went for my migraines. They aren't interested in genuinely figuring out what is going on with you or giving you medication that doesn't make them boat loads of money. The NP Carolyn was always rude, as was the staff at the front desk. If you call and try to talk to your doctor, they'll charge you. If you ask for a copy of your office visit notes, they'll charge you. If you ask anyone to do their job at the front desk, they'll be incredibly unprofessional on the phone or in person. Dr Markley who speaks at many conferences and makes quite a bit of money off of discussing botox. My opinion, go somewhere else.

I've been a patient here for four years, and have to say Dr. Markley was the first neurologist to take his time through my 75 pages of records and narrow down what may be the underlying causes of my conditions. The older receptionist is the worst part of this place- she never understands voicemails and can be rude when she's confused. Regardless, my headache score is the best it has been in years, and they frown upon shoving pills down your throat without a proper vetting process. They have a long wait-list for new patients, which is common with a non-profit specialist. (PS- glad Carolyn left, as she didn't even keep notes my office visits, and kept insisting on an improper diagnosis)