Murray Woods

Don't let the exterior of the building fool you. It's clean, comfortable, and the staff are caring and kind. My uncle has been here a couple of years on the memory care unit. When we take my mom to visit, it always smells nice, and my uncle is always clean shaven and freshly bathed. The staff never know when we're coming, but they're always ready. My uncle has Alzheimer's, and he can be very difficult to handle. The staff somehow manage to cajole him to take a bath and change clothes. Most times when we visit, there are others there entertaining the residents. The residents seem healthy, well-fed, and happy. During this lock-down, the staff arranged a facetime virtual visit for my mom with her brother. She was thrilled to see him, and he could see and hear her. It gave my mom some peace

Let my dad go with urine and couple times feces on him, I feel wasn’t checked on frequently. Enough. But my dad passed very early yesterday morning there. Within 29 minutes after me calling check on him , all was fine, I was told. I don’t understand!!!!

My family reported CHC to Ombudsman. They came in forcing them to clean, repair, slightly improved an outdoor space but they only take smokers outside! The food was terrible. CHC tried to keep us from transferring her to another facility by bad mouthing to them but we finally got her out of there. They did not have a website so couldn't see pics or info but they were the 1st to have availability... go figure. It was a nightmare what we witnessed. If you care about your family member don't put them in Chatsworth Healthcare

They need a website & email the RP activities etc. The RP could then keep family informed. CHC should at least have a private group Facebook or Blog to show pictures of the facility, programs, basic information. My mother was left out of fishing outing & live music because no communications. Only smokers get to go outdoors unless family takes them so I asked that my mom be taken out with the smokers but sat in the sun for at least a few minutes. It is not healthy to never get fresh air & sunshine. My mom loves being outdoors. Thank goodness they now have a garden area which they didn't have when mom arrived. This is one of the things I requested. I should have updated my review once I had been physically to CHC. I would have given them a 1 star. They have made improvements recently

Worst facility I have ever seen, you can never reach anyone on the phone and my dad's snacks, drinks and belongings are constantly being taken by someone on Sunday 1/25 my sister left him 11 small bags of chips on Wednesday when I went to visit the drawer was empty he can't walk so he's not getting them he has also had his watch stolen, blankets, clothing and Leon the director of this place is a joke doesn't care when we express concerns about any of this I'm going to call the local news team and see if I can get them out there.