Murphy Eye Center

Called today for an appointment. I have not had an appointment with them in a while. Six years to be exact. But wanted to set an appointment to get on track. The first call sounded like a middle aged woman who made the statement “ you must’ve forgotten about us we haven seen you in a while” I told her yes I but still have the same frames. She says “ You’ve been wearing the same frame since 2019?!” Where I work customer service is very important, Especially scheduling. Here it must not be, because some things you just don’t say over the phone to a patient. The woman over the phone may be good at her job, but she is not friendly. She didn’t know the situation or reason I haven’t been to them in while neither is it any of her business. (Last I checked you’ should have said: yes we can or no

Don’t worry about calling. They’ll never answer. And when you have an appointment at 3pm you won’t be seen untill 355 pm and then feel like they rush you through to get you out

I had nothing but a bad experience with the staff.the Dr.is fine but as far as the staff to get the right pair of glasses is terrible!! I paid over four hundred dollars out of pocket plus my health insurance and still didn't get the glasses I needed. I went back a few times and told them that the glasses weren't working out and they told me there's nothing wrong. They gave me coke bottle glasses so thick and I can't use them and I'm stuck with glasses in my drawer. Also after three years they sent me a bill from my first visit,in the amount of 42.00 why wasn't I billed the same day? I get in the mail everyday.they are awful there I'm not going back to see the doctor.

Love the care and friendly people and Dr Murphy takes his time and ask questions to know what you need

I went in for an eye exam on August 7, 2024. I ordered lenses for my frames and I am finally getting my glasses today, December 16,2024. Dr. Murphy is great. I would definitely recommend. My issue began when I went to order my glasses. I chose not to get a new frame because my frames from the previous year were in excellent shape. The tech that waited on me didn’t seem too happy that I was not ordering new frames. On my way home , approximately 10 minutes after leaving, I called to ask them to cancel my order. I was informed that it was too late that the lenses had already been ordered. I asked to speak with Mrs. Burke and I was told that she was with a customer. I asked the person to have her call me. She said ok she would deliver the message. I never got a call. Two weeks later I called