Mountaineer Vision Center, PLLC

My mom ordered glasses October 8, 2025. We went in periodically to see what the status was. The receptionist told me the person that was doing the lenses must have cracked it when they were drilling the holes-ok, we’re trying to be patient….went in several more times and still a song and dance, yet no glasses. My mother is 76 years old and shouldn’t have to deal with incompetence. It has now been almost 4 months with still no glasses. Receptionist said she had a lot of boxes of glasses to go through, however any time I went in in person, the same stack of glasses was still there. Same excuses, same lack of action. The doctor was great, but the other employees not doing there jobs properly is going to bring this place down. Sad for a great Doctor.

Its been at least 6 months since we first ordered new lenses under warranty. I had to come in, in person to check on them since they never answer the phone. Fast forward to now, still dont have them, still dont answer their phone.

As a new patient, I was initially pleased with the professionalism and warm welcome I received from the front office staff. They efficiently collected my information and inquired about the services I was seeking. I informed them that I wanted a comprehensive eye exam and requested both my contact and eyeglass prescriptions—while also making it clear that I only wished to proceed with services covered by my insurance. I was informed by the receptionist that there would be an out-of-pocket charge for a contact lens fitting. I responded that I would prefer to discuss the necessity and nature of that fee with the doctor directly during the exam. Upon meeting Dr. Mark Robinson, I asked for clarification on what a contact lens fitting entails and why it was not considered essential by my insur

Not much to say other than I ordered my glasses on January 28th 2025 and it’s July 11 2025 and I still don’t have a pair of glasses. When I call I get excuses (if they ever answer me) the front staffing are not professional or know how to take care of issues professionally. I think it’s also rude for the front staffing to talk poorly about patients when they leave the office. The dr is great and always gives me a little lesson during my exams and always listens to any questions I have without trying to rush me out. My business is going elsewhere (obviously) it’s a hit or miss establishment. Good luck new patients.

What a refreshing experience! I was greeted by friendly staff members Lori and Chesti who made my time at the office very pleasurable. Dr. Robinson gave me a through exam and explained everything in full detail. When it came time to select glasses Chesti took her time to listen to me about what style of frame I was looking for and helped me make a unique and bold selection. I look forward to many more years of service with this office!!!