Mountain Shadows Vision Center

Lovely people. Poorly run operation. Paid for glasses Oct 7 and three months later (Jan 14) I'm still waiting for them. I understand that mistakes happen, but they are not being proactive to keep me informed or to resolve the situation.

I have been going to Dr. Reynolds since I was 19 years old (almost 6 years). She is an absolute joy to work with. Not only is she funny, she is incredibly well educated and provides the most capable treatment possible. I have a fear of doctors and she is the ONLY doctor I look forward to seeing. Although the front desk has seen a rotation of staff over the years, I have never had a bad experience. The front desk staff is always kind and helpful when it comes to billing and scheduling. I encourage anyone looking for a new optometrist to give Dr. Reynolds a try! She is great with adults and children. It's always a pleasure to drop into the office.

Dr. Reynolds and staff were fantastic! I personally love that they are so respectful of their patients, each other, and our community to still have a mask policy in place! The staff were also all patient and attentive. Dr. Reynolds was so thorough with the exam, I definitely didn't feel like just a number or pay check, like many other facilities in the area. If you have children, or just a child at heart, I loved to see the kid props in the exam room. Another little reminder the staff here cares.

I was shocked that someone would say Dr. Reynolds or her staff were rude! Dr. Reynolds is THE best optometrist I have ever known. I have been a patient of Dr. Reynolds for at least twenty years and she always is respectful and polite. She is VERY thorough doing the eye exams and does everything to make sure her patients are well-informed as to their vision. Her staff is also considerate and very polite. Tammy helps find just the right frames and knows the billing procedures for insurance. My eyes weren't producing enough tears so Dr. Reynolds recommended a new treatment that resolved that problem. I highly recommend Dr. Reynolds!

I thought that this was going yo be a good experience. Seemed nice, professional etc. However my glasses prescription came back and my vision was extremely fouled up. I couldn't focus at all with my left eye. We sent them back and tried a different prescription. No luck same problem. Next I called to correct this situation and I was told I'd have to be retested and it would cost a further $300. I have completely lost faith in her diagnosis and I am frustrated without a working pair of glasses and $500 poorer even with my insurance. All this without the slightest bit of professional integrity.