Mountain Home Eye Center

We have an issue bc they purposely didn't mention the $35 co pay until I came in to pick up. I had already told staff my voice mail didn't work yet the message left saying they forgot to tell me the co pay seemed like a CYA so they thought anyway. A letter would have been appropriate since I wasn't reached, and now since I don't have glasses yet they billed anyway I must file a BBB complaint as well as notify Medicare of a potential issue. Especially it should be addressed if others also have complained about unscrupulous billing practices.

I was quite dissatisfied with the service I received. The representative provided inaccurate information, which only added to my frustration. Additionally, her demeanor was quite rude, making the interaction even more unpleasant. When I called back to seek clarification, the staff's attitude suggested a lack of concern for my issue. It felt like their apology was forced rather than genuine, leaving me feeling undervalued as a customer. Overall, the experience was disappointing, and I expected much better.

Absolutely the best place I have found In Mountain Home to get eye care. They were thorough and friendly. That was the most fun I have had getting glasses and an exam. Would by pass everyone to go here. I decided to edit my review of this place. After today if I could give them more stars, I would. After they told me to expect 2 weeks for my daughters and my glasses, we were surprised today to get a call that my daughters glasses were in. Then mine came in shortly after. We not only did we receive amazing service but they were efficient and they have a customer for life

Dr. Norris and his staff are professional without be stuffy and punctilious. My appointment was quite pleasant.

When I came here for my appointment it went pretty good, but I emailed them 2 month ago asking if my insurance covered for more contacts. Never even got a reply back so I called the office spoke with someone they said they will send it in the mail. It's been 2 weeks and still have not received anything!