Mobile Rehabilitation and Wellness

I would not rate our experience good. The PT staff had limited hours, so if the patient was not ready at the time they were ready, they said s/he was not "cooperative." The patient had dementia and they treated her as if she had full cognitive function and could understand what they were saying and as if she was just choosing not to cooperate. In other words, they weren't empathetic or caring. I felt they treated her like a number. And there was one person, who once she got me to give them a good review by answering questions for Medicare, didn't care or seem concerned about my mom afterwards. I regret choosing them.

The first night my wife called at 5am crying that a nurses aide yelled at her for needing to be cleaned from soiling herself. I went up there right then to find out what was going on. I never learned the girls name but they said my wife would never see her again. After talking to several people and the staff treating her respectfully things smoothed out. The food was terrible, the facility run down like a 20 year older version of their brochure. Kudos to the photographer. They are understaffed which even some of the staff admits. When we were discharged some girl named Stephanie ignored me, the obvious husband and instead talked and gave forms to sign to my younger niece and daughter. She was snarky, unfriendly, and unhelpful, obviously untrained in discharging patients and possibly holdin

Today made a visit to a second patient at the center. The first visit was a few years ago. Nonetheless, each time the workers at the center have been so kind and helpful not only to the patients but to visitors as well. This is an indication that this is a caring place when good care is needed!

My Mother & I visited several rehabs. When we walked into Mobile Rehab & Nursing & were warmly greeted by Kimberly, we knew this was the place for my Dad. This facility & staff were very professional & caring. We were impressed by all staff who were kind & caring. From lawn maintenance, house keeping, dietary, nursing & business office. My Mom was there with him every day. She was always treated with kindness & respect. She even took time to make & deliver home made cookies. One day when my Dad didn't feel like eating, one of the staff went out & bought him a salad. This is over & above doing your job. My Dad enjoyed being wheeled out for fresh air & sunshine. He especially loved petting & loving the staff kitty. She does a great job too. My Dad eventually passed in hospice. But my Mom & I

Do not send your love ones to this facility, find somewhere else to get quality care. The PR/HR rep Kimberly is so busy trying to make sure none of the faculty are breaching any policies until she totally ignores the patient’s needs. Therapist and a few Nurses/Aides are great to work with but nighttime CNA’s ignore bathing patients and the food is disgusting. Also the facility doctor signs off on paperwork claiming to have seen the patients but it’s a lie just a front. Kimberly and her team did absolutely nothing to assist with the transition process from the facility to Home Health, it was a disaster. Patients are human beings not capital.