MinuteClinic at CVS

I recommend a walk-in visit before scheduled and do not use the virtual visit option, as you will be charged if the visit isn’t completed due to inability to connect both audio and video promptly. My in person visit was excellent-Professional, but friendly Provider who was thorough and took great care of me.

I rate my overall experience in getting a COVID-19 booster shot at CVS on West Boylston in Worcester as 7 out of 10. First, the pharmacy's customer-service woman with whom I spoke initially was unfriendly and inhospitable. Secondly - and more importantly and urgently - a poorly programed, computerized login system didn't log me in because CVS had misspelled my name, which, when I entered the correct spelling, the system rejected. That's even though I had entered correctly my date of birth and my appointment-confirmation number. Thirdly, the handsoap dispenser located next to the login computer was empty - a clear sign of poor sanitary conditions in the waiting area, which also lacked enough chairs for all of the people awaiting - for perhaps lengthy periods of time - their shots. In

Never told me vaccines weren't covered by mass advantage after they ran my insurance. Been fighting for months for reimbursement. Be aware go to pharmacy not minute clinic for vaccine. Not stated in store, just walk-ins welcome. Made appointment on line and took first available.

Had a vaccination done because my employer required it back in August. My employer never got verification that it was completed. I called the minute clinic customer service to get a copy of my vaccine. They could not verify my identity because things weren't matching. Turns out the only thing that was correct was my first and last name! My DOB was wrong, my address was wrong, phone number was wrong, and even my email was wrong! Luckily, I was able to find my copy of my visit summery, or there would be no proof I was even here! Customer service could not correct my information over the phone, I had to physically come down to this location (again), to have my demographics corrected. I don't think I will ever use CVS Minute Clinic services again.

Provider was amazing! Professional. Informative. Friendly. Patient. Understanding. Thorough. Engaging.