Middlesex Health Family Medicine - Middletown

Having a UTI called they said they only had appointments for the next day. Come today they call and cancel my appointment and refuse to even send me a prescription so I won’t have to sit in pain another day. If you’ve ever sat with a UTI long enough you’d understand!

I have been visiting this office for several years, and the staff consistently demonstrate kindness and a willingness to assist. The doctors are highly knowledgeable and genuinely care about their patients' well-being. However, it is worth noting that many of the physicians here are residents, as the office is part of the Middlesex Health Residency Program. If you don’t mind the possibility of having a new primary care provider every few years, this office could be an excellent fit for you.

Met with Dr. Organ and she’s the sweetest lady ever. She’s very kind and an active listener. Unlike a lot of doctors, she put effort into understanding my problems and took initiative into finding me a solution. The nurses there are also very lovely and friendly.

Reception staff is generally friendly, and phone hold time really varies. A lot of people call when they're on lunch or right after work, but if you call at an "off-peak" time, you often get an answer within 10 minutes or sometimes immediately. I always get same or next day appointments when I have urgent concerns. I first started coming here in 2018, when I saw Dr. Stephanie Rosener. She was very nice and competent but has since left the practice. In 2020 I took on Dr. Shaunna Escobar, who was AMAZING. I was hit by a drunk driver in 2022 and was in various medical institutions for 9 months, during which Dr. Escobar diligently put every update she got from my inpatient doctors into the Middlesex system. She left the practice a couple months after I got home in 2023, and I literally sobbed

The doctors and nurses are super nice! The level of care is great! However, horrible communication. Don't bother trying to call and speak to a receptionist. You'll be waiting for at least 30 minutes or more. No one ever answers the phone in a timely manner. If you're really sick, and need to be seen same day or the next, you could try to leave a message with your doctor on Mychart for an appointment but they are busy and don't always get to the messages so, you're better off going to urgent care for treatment instead of waiting around.