Merit House Senior Community

it may not be the fanciest building in Toledo, but the care was very good! I work for a hospice organization, and we brought a patient here for a respite. We love our clients, and this was our first experience doing business in this building. The staff from the administration on down were excellent to work with. Navigating a respite stay in a new community is more challenging than it sounds. It involves contracts, meetings, and paperwork galore… Everyone from Cathy to Kim Made that process easy. The entire time the client was here for respite staff were attentive, kind, and she looked great. She had a wonderful time, she was engaged, had access to activities, and I am pretty sure the DON spoiled her a bit. it was a great experience for my team, the client, and the family was happy as well.

My uncle is currently there now as we are in the process of getting him moved to a different facility, the two nurses that I’ve met have been very nice and sweet. As far as the building itself and how it’s ran is very poorly and unprofessional, I would not send anyone here if at all possible!!

The aides don’t care the call lights be on for hours then shift change and the new aid has no idea. They stole $300 cash when my loved one first came because she didn’t know to lock it up. The food is inedible and they let you lay for hours without turning you to prevent bed sores. Some of the nurses was nice but that’s it, I really feel sorry for people that has to come here and live for the rest of they’re lives smh

Oh I don’t know where to start besides inadequate care to ants all over my food tray or the beetles in the bathroom. The food was awful. I didn’t see the nursing staff for 8 hours when I needed a wound change. I had to wait for the second shift nurse thankful for Nikki. Crazy if you’re not coherent or able to voice your thoughts must be a miserable place to have to live the rest of your days. I’ll never recommend but the 1 star is for the couple nurses who deserve credit.

Merit House is so much better than I thought it would be. Staff give my mom the greatest care. She loves the food and eats everything on her plate. I cannot say enough about the care she receives.