MercyOne Fulton Family Medicine

I am in my mid-twenties and Dr. Harrison has been my primary care provider since birth. I've decided to search for a new provider for the following reasons: 1. Contact is nearly impossible. On multiple occasions, I've had to call multiple times, at various times of the day, over a two-three day period before reaching someone. This also applies when making payments as their online portal is usually unavailable. The receptionists are generally rude and unhelpful. 2. The nurses are extremely rude, condescending, and unprofessional. I recently spoke with a nurse over the phone to make an appointment and said I would be available anytime before 1pm, to which she responded "where are you going at one?" Absolutely inappropriate and irrelevant. 3. In my experience, Dr. Harrison does not listen

Receptionists were extremely helpful and nice over the phone, I have difficulty talking to people but they made it pretty easy. Dr. Harrison is a great doctor, he's been my primary physician for around a decade now.

The people are friendly whenever I speak with someone there- but easily over half the times I’ve called the line just rings busy. Then when it does connect over I usually end up leaving a voicemail. Some of my voicemails were NOT returned though which is awful considering how hard it is to get a hold of someone there who also knows what they’re doing… again they’re very nice when I do speak with someone but I am dismayed by how poor the communication is. In prior calls I was also given bad information for two of my calls. I haven’t used this company before as I don’t generally like working with hospitals for this reason and for financial reasons. This experience though is chasing me away- but I’m having troubles even getting a primary doctor set up in this area as I’m new to town. I might

Dr. Harrison has been my personal physician all my life and is a great Dr. The company he works for however, MercyOne, has deteriorated so badly in the last few years that I am switching my family's health care to a different provider. I highly recommend avoiding this facility because of their association with MercyOne.

Excellent staff and Dr. Harrison. Always listens. Text explains in detail of what he's talking about and gives a great chance for you to tell what's up with you.