Mercy Kids Convenient Care - Mid Rivers

Always have a great time here with my kids. The only issue I would say is the furniture needs replaced soon. Look at the wear & tear on these couches. Keep up the great work!

I am very disappointed with the experience we had today regarding my son’s visit. When I called at 4:23 PM, I was told that the nurse goes on break from 5:00–6:00 PM and that if I wanted my son to be seen as soon as possible, I should come in after 6:00 PM. I was also told there were spots available before 8:45 PM on a first-come, first-served walk-in basis. Based on that information, I arrived at 6:15 PM. However, when we checked in, I was told that the only available time slot was 8:45 PM. If 8:45 PM was truly the only option, I would not have made the trip especially with a child. Clear and accurate communication is extremely important in a healthcare setting, particularly when parents are arranging care for their children. Additionally, the front receptionist was not friendly or pr

Walk-ins not welcome. Rude staff. A very sick current patient came in an hour before close, only to be dismissed despite 1 family being in the waiting room. No guidance, no support, no empathy. Very disappointing.

Nurse Gina was extremely unfriendly. I came in with my baby and she was very condescending and rude. The NP Nicole was helpful. You would think working in pediatrics you would be a little more friendly and empathetic.

I called about bringing my 1 year old grandson to be seen by a doctor on staff. I was given a 2:15pm. appointment. My son and I arrived at about 2:35pm. I'm running a little late because we are dealing with a sick child. Upon arrival, the reception stated that we couldn't be seen until 4:40pm because they're taking a 2 hour lunch break. This is crazy. You guys just opened at 12:pm. You close at 6:00 pm. I'm standing here with a sick child. My problem with this. Is that I wasn't told over the phone about a two hour lunch break. If this was shared up front. I would have just taken my grandson to another place. It was very disappointing. Please do better by the kids.