Mercy Hospital Springfield

I recently had an appointment at Mercy Surgery Center, and I couldn't be more pleased with my experience. From the moment I arrived, the staff was welcoming and attentive, ensuring that I felt comfortable throughout the entire process. **Communication:** Every aspect of my appointment was handled with clarity. The team took the time to answer all my questions thoroughly, making sure I understood everything. Their willingness to explain the procedures and address my concerns was truly commendable. **Compassionate Care:** I was particularly struck by the compassion shown by the staff. They were not only professional but also took the time to listen and empathize with my situation, which made a significant difference in my experience. Overall, I am grateful for the exceptional care I recei

I had an exceptional experience with my Mercy team. From the staff office to the surgical team I have positive feedback. Dr M Hernandez did such an amazing job my recovery went better than expected. She is very caring though she was very busy. I was able to move around on my own within a couple days which was much better than expected.

Mercy Hospital & Mercy Rehab went way beyond…. From Doctors, Nurses, Nurses Aides, Cleaning personal & my Rehab Doctors, therapist, nurses, nurses aides & cleaning personal. Everyone was super friendly & helpful and I didn’t want for a thing. Mercy will always be my first choice. They made a bad accident better.

A terrible hospital! I have a broken neck and my bed collapsed at a hotel i was staying in. I couldn't get up off the floor, so I called an ambulance. Originally, I just wanted help to get up and the EMT's talked me into going to the hospital. Mercy was closest, so had them take me there. It was 3:30 am. I got there and waited a couple hours to be seen in the waiting room with nothing but sweat pants on. They finally brought me a blanket right before being taken to a hallway. I got songs pain medicine and they took me for a CAT scan. After the CAT scan, the Dr. Decided I needed an MRI too. He said it'd be 3 hours before I would be able to get it done. 3 hours later, I asked the nurse, I'm still in a hallway, she said it would be another 3 hours. After that, more pain medication and my a

The following is a review I sent to Mercy. In the hope of stopping this from happening to someone else in the future I hope you take what I'm about to describe to heart. Most of my stay at the Mercy hospital was good.  The personnel were friendly and helpful.  However my final test was an angiogram which is where this turned into the most horrific experience of my life.  I'm still struggling emotionally to deal with what happened and I'm not an emotional person typically. I don't know where the failure occurred but these are the series of events for my angiogram.  I was taken into a waiting area where was was prepped with shaving the possibly entry points on the wrist and groin.  The nurse here was very helpful and described the process.  He had connected my IV to what I'm guessing was