Melina Elizabeth Morrison

Predatory billing and poor customer service. As a new patient, I visited for a routine cleaning. After X-rays, I was told that I needed a deep cleaning and needed to be rescheduled for a different day to come back and have the cleaning done. Two months after my appt, I received a text message about a balance owed. I called to get info on what the charge was for. After waiting on hold for 15 minutes, the representative stated she would call me back because she had another patient in the office trying to book a service. This was a Friday morning. She never called back so I called again Tuesday morning. After another 15 minute hold, I was told that it looks like my insurance didn’t cover a portion of my cleaning. She stated she would have her claims rep review and call back. She called back a